Chalet Manager Named “Young Retailer of the Year”
Wednesday, August 18th, 2010Jim Broccolo receives honor from Green Profit magazine
He’s young. He knows about all things green. He’s garden-wise beyond his 30 years.
Meet Jim Broccolo, nursery manager and annuals buyer for Chalet, Wilmette, Ill., recently named 2010 “Young Retailer of the Year” by Green Profit magazine, a trade publication for the garden center industry. Broccolo, chosen from dozens of garden retail professionals under age 35, will be featured on the magazine’s cover in September.
The announcement was made this month during the Ohio Flower Growers’ and Retailers Association (OFA) Short Course, considered one of the largest and most important horticulture industry events in the world. Chris Beytes, Green Profit editor and publisher, said the magazine’s panel of expert judges was impressed with Broccolo’s vision for the future of garden centers, and his belief in contributions to the local community and the earth.
“The criteria for this award are knowledge, education, experience, travel, involvement in their own business and the industry, as well as their community and an expression of passion and enthusiasm for their chosen trade,” said Beytes. “This can be a tough industry and the award recognizes hard-working young people who spend a lot of long hours and weekends at their job.”
Broccolo also impressed the judges with his entry’s essay on customer service.
“Servicing the customer of 2020 begins by establishing a trusting relationship with today’s customer, working with growers to improve our environmental impact and using technology as an avenue for education and outreach,” he wrote. “We must view our customer as multi-generational: the gardeners tending to their property for several decades, the first-time homebuyers excited about the opportunity to maintain their own yards, and the young children in a classroom or shopping with a parent.”
Broccolo also wrote that he and his colleagues are able to meet customers’ needs by building relationships and providing service that is knowledgeable as it is friendly. They do this through interactions with longtime and new shoppers, and as a result of Chalet’s regular presentations at local garden clubs and schools.
To view Green Profit online, please visit www.ballpublishing/GreenProfit. For more information about the award-winning Chalet, visit www.chaletnursery.com.

